Responsible gambling

Responsible Gaming at YesPlay Slots

YesPlay Slots is committed to providing a safe and enjoyable gaming experience for all our players. We believe that responsible gaming is essential, and we strive to provide tools and resources to help you make informed choices about your gaming habits.

Self-Exclusion Program
If you feel that you are playing in an irresponsible manner or that it's affecting your daily life, please do not hesitate to contact us to request self-exclusion. Our team will guide you through the process and ensure that your account is locked out for a period of time that suits your needs.

Deposit Limits
To help prevent over-spending, we allow players to set their own deposit limits. This can be done by logging in to your account and going to 'Account Management' > 'Deposit Limits'. You can choose from one of the following options:

Daily limit
Weekly limit
Monthly limit

Time-Outs
If you need a break from gaming, we offer temporary time-outs that can last anywhere from 24 hours to several weeks or even months. To initiate a time-out, please contact our customer support team.

Tools and Resources

We also provide access to third-party organizations who specialize in helping individuals with problem gambling. Please do not hesitate to reach out if you need help managing your gaming habits.

Gamblers Anonymous (GA): A 12-step program that helps players overcome their addiction.
National Responsible Gambling Programme: Provides a range of resources and tools for players, including self-assessment tests and treatment programs.
Self-Exclusion Register: Allows players to register for voluntary exclusion from all licensed betting operators in South Africa.

What We Do

YesPlay Slots is committed to responsible gaming practices. Here are some steps we take:

Age verification checks to ensure that only adults can participate
Regular monitoring of gameplay to identify potential problem gambling behavior
Providing access to resources and tools, such as those listed above

Reporting Problem Gambling
If you feel that someone has been affected by problem gambling or is at risk of developing an addiction, please do not hesitate to contact our customer support team. We take all reports seriously and will work with the relevant authorities to ensure that help is available.

We hope this information is helpful in promoting responsible gaming practices among our players.