Terms and conditions

TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your use of our online bookmaking and casino service (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. ELIGIBILITY

The Service is available only to individuals who are residents of South Africa and meet all applicable requirements under the Western Cape Gambling and Racing Board's rules and regulations ("FICA").

2. USE OF THE SERVICE

You must use the Service for personal entertainment purposes only and not for any professional, business or commercial purpose.

3. ACCOUNT RESTRICTIONS

Only one account per person is permitted. Duplicate accounts will be closed immediately.

4. DEPOSIT AND WITHDRAWAL LIMITS

We may impose deposit limits on your account at our discretion. Maximum withdrawal amounts apply depending on the payment method and your account status.

5. SECURITY AND FAIR PLAY

The Service uses industry-standard HTTPS with modern TLS encryption to ensure secure transmission of your personal data. We also rely on reputable game providers, such as Pragmatic Play, Evolution, NetEnt, and Red Tiger, for fairness and randomness in games offered through the Service.

6. RESPONSIBLE GAMBLING FEATURES

We promote responsible gaming practices by offering tools like deposit limits, time-outs, and self-exclusion to help you manage your betting activities.

7. CUSTOMER SUPPORT

Customer support is available 24/7 or extended-hours via live chat, email, WhatsApp, and in-site contact forms. Our staff are trained to assist with both betting/casino queries and FICA-related documentation guidance.

8. LANGUAGE AND COUNTRY RESTRICTIONS

The Service is only available in the English language and specifically targets South African residents who can provide valid local ID and meet all applicable requirements under FICA. Players located outside of South Africa are not eligible for the local YesPlay Slots platform, and international users without South African residency or FICA-acceptable documents are effectively restricted from using the Service.

9. CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these Terms at any time, with or without notice, by updating this page. Your continued use of the Service after such modification shall constitute your acceptance of the revised Terms.

10. GOVERNING LAW

These Terms and the relationship between you and us are governed by and construed in accordance with the laws of South Africa.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.